For any doubt on diagnostic test performed at IDC, a free review / repeat is available to patients by contacting IDC. For any complain/suggestion please SMS @ 0313-2666368

Quality Management Group

Quality Management Group (QMG)

The Quality Management Group (QMG) is responsible for the planning, organization and direction of the

quality

management system within all points of Islamabad Diagnostic Centre (IDC) in accordance with appropriate

accreditation and regulatory bodies. The aims of these recommendations may be summarized thus:

  • To meet the needs of relevant standards i.e. ISO 9001:2008
  • To ensure that sufficient resources and management time is devoted to quality
  • To put all areas of IDC under central quality management control
  • To formalize External Quality Assessment management procedures

Quality Management Definitions

Quality Assurance (QA) is the use of monitoring techniques, including inspections and audits, to promote

confidence

in laboratory results, to assure the quality of the data generated and to ensure compliance with accrediting body such

as United Registrar Systems (URS)

Quality Control (QC) is the use of techniques to reduce discord and discrepancy in results of measurement of the

same quantity in the same material

External Quality Assessment (EQA) is the process whereby a laboratory’s analytical performance is assessed

with

respect to its peers using analytical material obtained from external provider such as External Quality Assessment

Scheme (EQAS), Randox International Quality Assessment Scheme (RIQAS) and College of American Pathologists,

(CAP) Proficiency Testing

Quality Policy of Islamabad Diagnostic Centre

Islamabad Diagnostic Centre aims to offer early disease diagnosis/better monitoring by means of accurate and

comprehensive, but still cost effective medical investigations, using state of the art technology, in the hands of

qualified and skilled staff.

User needs and requirements

In order to ensure that the needs and requirements of users are met, Islamabad Diagnostic Centre will:

  • Operate a quality management system to integrate the organization, procedures, processes and resources.
  • Set quality objectives and plans in order to implement this quality policy.
  • Ensure that all personnel are familiar with this quality policy to ensure user satisfaction.
  • Commit to the health, safety and welfare of all its staff.
  • Uphold professional values and be committed to good professional practice and conduct.

Complying with standards

Islamabad Diagnostic Centre will comply with standards set by ISO9001:2008 and is committed to:

  • Staff recruitment, training, development and retention at all levels to provide a full and effective service to its users.
  • The proper procurement and maintenance of such facilities, equipment and other resources as are needed for the
  • provision of the service.
  • The collection, transport and handling of all specimens in such a way as to ensure the correct performance of
  • laboratory examinations.
  • The use of examination procedures that will ensure the highest achievable quality of all tests performed.
  • Reporting results of tests in ways which are timely, confidential, accurate and clinically useful.
  • The assessment of user satisfaction, in addition to internal audit and external quality assessment, in order to
  • produce continual quality improvement.

Quality Management Group Activities